1. Our Service
Letsend is where interested parties plug in to engage in mutual collaborations of sending and delivering of goods and items in a manner that matters to them. Our believe is that by bringing people together to transact among themselves without intermediary with direct commercial interests, we can cultivate a kinder world where everyone can rely and depend on each other in a mutually benefitting manner.
We invite you to read this Privacy Policy (“Privacy Policy”), which explains our privacy practices and how we handle your personal information collected through Letsend and its apps (Zendy), as well as through social media, our marketing activities, and other activities described in this Privacy Policy. This Privacy Policy also explains how we may use and share such information and the choices you have.
We use “Zendy” to refer to the Letsend websites and our Zendy iOS and Android apps (also referred to as our “Services”). We also use Zendy”,“Letsend”, “we”, “us”, and “our” to refer to the companies operating the Services as described in the Member Agreement.
Unless otherwise indicated, this Privacy Policy applies to all of our Services in all geographies in which Letsend offers its Services.
2. What information is collected?
We may collect personal information from you, through technology that automatically collects information from your browser or device, and from third party sources. See below for examples. We may also collect personal information that is not specifically listed below, which we use consistent with this Privacy Policy or as otherwise described at the time of collection.
2.1. From you.
● Your contact details.
○ When you sign up for Zendy, you may provide your name, phone number, profile photo, email address, location, gender, and similar information.
○ If you contact support, you may provide us with your contact information and a description of the issue so we can respond.
● Data from other accounts. If you use a third party, like Facebook, Google, or Apple to log in to Zendy (or later connect your third-party account to your Zendy account), then you authorise the third party to share your personal information with us, including your name, photo, email address, and any other information you agree to share.
● Posts, interests, location, and recommendations.
○ You may share information about yourself in your profile, including your skills, a picture, or emergency contact.
○ You may post on Zendy or send a private message. Posts may include, but are not limited to text, photos, or video, tagging people or places, offering your services for sale, and anything else you want to send.
○ You may choose to share information about local businesses, or your location.
● Survey data. We may contact some members to request participation in a survey or other general research. If you choose to take part in these, you may provide information, feedback, and comments to us in response.
● Contests, sweepstakes, and prize drawings data. If you take part in a contest, sweepstakes, or prize drawing, then you may provide information, feedback, and comments in response.
● Messages and email data. We collect information about you when you send, receive, or engage with messages, chats, emails or physical mail in connection with our Services, including whether you have opened or acted on those messages.
● Photos and videos. You may choose to grant the Services permission to collect images, video and other information from your device’s camera and photos, such as when you include images and video in your posts. These files may include metadata indicating how, when, where and by whom the files were created and how they are formatted. Metadata can make your files more searchable and interactive, but it may be accessible to other Members or anyone else who can access the files.
● Geolocation. You may choose to grant the Services permission to access your device’s precise geolocation, which we use to confirm your location and help us operate or personalise our Services, including by tagging posts, adding information to a map, and helping us show you more relevant content or ads.
● Business information. If you use our Business Services, you may share details about your association with a business and services offered by you or the business.
2.2. From your browser and device.
With your permission, where it is required by applicable laws, we, our service providers and partners collect technical information when you visit or use Zendy, engage with our partners, or interact with our or our partners’ marketing communications, including:
● Device data, such as your device’s manufacturer and model, operating system and version, screen resolution, RAM and disk size, CPU usage, unique identifiers (including identifiers used for advertising purposes), crash data (if applicable), what device settings you’ve enabled, carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area. Your device and software settings affect what information your device makes available to us.
2.3. From third parties and public sources.
We may collect information from third parties (such as service providers and partners) and public sources. For example:
● Members provide us with map, geolocation and residential address information in order to help our members request and deliver services
● Vendors provide information about Members for advertising, analytics, personalization, and measurement purposes.
● Advertisers provide us with information about their users or potential customers to help us personalise advertising and measure the performance of their advertisements.
● Public sources, such as street addresses, maps, and postal address change information, provide us with information that helps our members identify the location for the delivery of services, improve our Services, and determine potential areas for expansion.
3. How is my information used?
We use personal information for the following purposes or as otherwise described at the time we collect it:
3.1. Setting you up on Zendy.
To get Members started on Zendy, we use personal information to:
● Confirm Member accounts by employing several techniques, including checks against third party data and public records, verification codes, or geo-verification. In some circumstances, we may ask for additional information (such as government-issued identification and business documentation) to confirm Member accounts.
● Notify members of new Members as they join the platform.
● Populate Member profiles and personalise Zendy.
3.2. Provide and improve the Services.
We use both manual and automated systems to analyze and use your Content (as defined in the Member Agreement) and other information, including:
● To operate Zendy, and improve our products and features.
● To help you create, publish, view, share, and respond to Content, including highlighting interesting posts.
● To administer and obtain feedback via surveys, sweepstakes, contests, or other promotional activities.
● To highlight businesses, ads, offers, products, and services you may be interested in.
● To personalise your experience.
● To understand the trends, usage statistics, and demographic data of the Members and those that we serve.
● To respond to your support requests and comments.
● To test and evaluate potential new products and features on Zendy.
● To diagnose and resolve problems, analyze trends, and monitor usage and resource needs.
● To facilitate sending notifications and alerts.
● To communicate with you about the Service, including by sending announcements, updates, security alerts and support messages via email, notifications, and text messages.
3.3. Create and maintain a trusted environment.
We may use your information to help create and maintain a trusted environment on Zendy, including:
● To detect and prevent fraud, spam, abuse, security incidents, and other harmful, unauthorised, unethical or illegal activity.
● To conduct security investigations, audits and risk assessments.
● To comply with our legal obligations.
● To confirm or authenticate information or identification.
● For the legal and safety reasons described below in Section 4.2.
3.4. Advertising.
We may use your information to provide and improve advertisements and other commercial offerings both on and off the Services:
● To help personalise advertisements based on what we think may interest you.
● To provide and measure the effectiveness of personalised advertising, including whether it is interesting to Members and effective for the advertiser.
● To improve the personalization of advertisements.
● To send you promotional messages, marketing, advertising and other information that we think may interest you.
● To invite you to events and relevant opportunities.
We may customise advertising offers you see on Zendy based on information from our advertisers or vendors, on your demographics, or on your actions, selections, or preferences on Zendy. Our third-party advertising partners also use cookies and similar technologies to collect information about Members for advertising purposes as described in Section 4.3 below and in our Advertising and Cookie Policy.
3.5. Research and Development.
We may use your personal information for research and development purposes. As part of these activities, we may create aggregated, de-identified and/or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
4. Is my information shared with third parties?
We share personal information as follows:
4.1. Account confirmation.
We may share your personal information with our verification partners, such as telecommunications providers and data providers to confirm your account.
4.2. Legal and safety reasons.
We may retain, preserve, or share your Content and personal information with law enforcement, government authorities, and private parties if we have a good-faith belief that it is reasonably necessary to: (a) respond, based on applicable law, to a legal request (e.g. a subpoena, a search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and mobile number fraud and other unauthorised, illegal or unethical activity, security, or technical issues; (c) protect our or others’ rights, property, or safety; (d) enforce our Member Agreement or any other agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including you and Members of the general public. For example, we may share your personal information with disaster relief agencies, first responders, and other individuals to facilitate disaster or emergency response efforts.
4.3. Advertising.
If you view, click on, or reply to an advertisement or other offer on the Services, we may share your reply and limited Member profile information with the advertiser, and we may log your interaction as part of tracking the overall effectiveness of the advertisement. We may also pre-populate replies to ads you click on with your contact details, but those details are not shared with the advertiser without your consent.
The Services are supported by third party advertising networks. With your consent, our advertising partners use cookies and similar technologies to collect information about our Members and their devices over time across Zendy and other online services. Where permissible according to applicable law, we may share certain limited personal information, such as hashed emails and advertising identifiers, with our advertising partners that help serve targeted online advertising to those Members or to similar audiences. Our advertising partners may be able to associate this information with you based on your advertising identifiers or other personal information they have about you. Our advertising partners then use the information they collect to provide our Members with personalised ads on Zendy and on different websites and services, and to measure the effectiveness of the ads.
4.4. Third party partners.
Letsend may partner with third party companies to offer Members the ability to book a range of different services, such as home delivery, and transport ride services. These offers may be integrated into Zendy, or Zendy may contain links to other websites or apps featuring the offers. In order to tailor these offers to you, we may share limited personal information with such third parties, such as your phone number, or frequent geolocation, the kind of services you offer and/or interested in using. When you engage with one of these offers, you may share additional information (such as contact information) directly with the third-party partner. If you engage with third party partners through Zendy, the third parties may share with us certain personal information about you to allow us to coordinate, assess, and improve the services provided to you. This may include information about a booking you make with the third party, including type of service, name and address of provider, and the time of booking. These third parties have their own privacy policies, which will apply to your activity if you click on or interact with their offers featured on Zendy or other websites or apps.
4.5. Service providers.
We may also share your personal information with service providers and/or data processors to help us operate, provide, improve, understand, customise, support, and market our Services. These service providers and data processors are contractually required to use it only to provide their service to us, and are contractually prohibited from using it for their own purposes. They provide a variety of services, including payment processing, information technology, cybersecurity, fraud prevention, hosting, customer relationship management and support, communications delivery, marketing, advertising, and website and mobile application analytics.
4.6. Social Media.
Our Services include certain social media features, including social media share button. If you choose to share a post using the social media share button, information about that Content will be shared with the relevant social media platform.
4.7. Within the Letsend corporate family.
We may share your information within our “corporate family” to help provide, maintain, and improve Services. Some of these companies may not be located in your home country. As we grow and Zendy becomes available in more countries, we may expand the corporate family within which we share your information by establishing local subsidiaries or other affiliates in these countries as needed to help us provide Zendy there.
4.9. Business reorganization.
We may need to share your personal information with the relevant participants in transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, restructuring, reorganization, or sale or other disposition of some or all of the assets of, or equity interests in, Letsend or our affiliates (including, in connection with a bankruptcy or similar proceedings).
4.10. Professional advisors.
We may share personal information with our professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
5. What are my choices?
You can opt out of third-party personalised advertising by adjusting your cookie settings or changing the privacy settings on your mobile device. For more information about third party use of cookies, mobile advertising identifiers, and similar technologies and how to adjust your settings, see our Advertising and Cookie Policy. Our systems are not currently configured to accept browsers’ “Do Not Track” signals, as no industry-wide standard for handling them has been adopted.
6. How long is my information kept?
We retain your information in our server logs, our databases, and our records for as long as necessary to provide the Services. We may need to retain some of your information for a longer period, such as in order to comply with our legal or regulatory obligations, to resolve disputes or defend against legal claims, or to enforce our Member Agreement.
7. How is my information protected?
7.1. Account security.
Zendy uses technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorised interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.
7.2. Other services and websites.
When using Zendy, you may come across links to websites and services operated by third parties that are not owned or controlled by Letsend. This Privacy Policy does not apply to information collected on any third-party site or application that may link to or be accessible from the Services. These third parties have their own privacy policies, which will apply to any personal information they collect. We do not accept any responsibility or liability for such external sites’ privacy and security practices.
8. Children
Children are not allowed to use the Services if they are under 13 years old or not old enough for Zendy to process their personal information without parental or age-specific consent where they live. If you believe we might have collected personal information from a child in one of these categories, please contact us at privacy@letsend.com, and if we learn that we have, we will delete their personal information.
9. Amendments to this Privacy Policy.
We may make changes to this Privacy Policy from time to time, so please review it periodically. If we materially change our Privacy Policy, we will take steps to notify you in advance of the change as required by applicable law, for example by emailing you or by posting a notice in your neighbourhood feed. If you object to any changes, you may close your account. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Policy means that the collection, use, and sharing of your personal data is subject to the updated Privacy Policy, as of its effective date.
10. Contact us.
If you reside in the United Kingdom, the Services are operated and provided to you by Willowsoft Kompany Ltd, C/O 26 Foubert’s Place, London, W1F 7PP. You may reach our Data Protection Officer at dpo@letsend.com.
11. Jurisdiction-specific disclosures.
11.2. UK, and Europe.
If you live in the UK or Europe, this section applies to you. If you live in Australia or Canada, you may have some of the following rights under applicable law.
11.2.1. On what legal basis do you collect my information?
To the extent required by applicable law, we will collect your personal information with your consent where required and in accordance with our legitimate need to provide you our Services.
Under EU law, Letsend is required to rely on one or more legal bases to collect, use, share, and otherwise process the information we have about you. We describe these legal bases and some accompanying examples in more detail below.
● Performing the Member Agreement
Letsend processes your information as is necessary to perform our contract with you, the Member Agreement. For example:
– we use your information in order to create your account and set you up as a Member on Letsend;
– we may transfer your information outside of the EU to the U.S in order to provide the Services.
● Your Consent
Letsend processes certain information based on your consent, which you may revoke at any time. For example:
– we and our partners use cookies and similar technologies, as described in more detail in our Cookie Policy, based on your consent;
– where you choose a method of verification to confirm your address, we do so in accordance with your consent;
– if you decide to use location services in the context of Letsend, we collect and process such location information based on your consent;
– we rely on your consent to tailor ads based on off-Letsend actions and information, including based your activity on other websites and partner data, such as inferred interests;
– we will send you marketing communications where you have consented to receiving such communications in accordance with applicable law.
● Legal Obligation
Letsend may process your information in order to comply with a legal obligation, a court order, or to exercise and defend legal claims. For example:
– we may preserve and disclose your information if it is necessary to respond, based on applicable law, to a valid legal request (e.g. a subpoena, search warrant, court order, or other binding request from government or law enforcement); and
– we may retain and process your information where it is necessary for compliance with applicable tax laws.
● Vital Interests
Letsend might process your information in certain circumstances when it is necessary to protect your vital interests, or those of others. For example:
– we may need to process your information in order to protect your life or safety or the lives or safety of others, or otherwise prevent physical injury or other harm to any person, including you, other Members, Visitors, our staff, or the public;
– we may preserve or share your information with law enforcement and related authorities where we have a good faith belief that it is required in the context of an imminent threat;
– we may share your personal information with disaster relief agencies, first responders and other individuals to facilitate disaster or emergency response efforts.
● Legitimate Interests
We may process your information where it is necessary for the purposes of Letsend’s or a third party’s legitimate interests, such as those of Visitors, Members or partners. In particular, we process your information in furtherance of the following legitimate interests:
– Keeping the Services safe and secure: We use your information because it is necessary to pursue our and our Members’ legitimate interests in ensuring Letsend is secure, such as implementing and enhancing security measures and protections, protecting against fraud, spam and abuse, and enforcing our Member Agreement.
– Providing, improving, and developing the Services: We use your information to provide the Services, including any personalised services, and to understand and improve our business and our Member relationships. We do so as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our Members on a sustained basis.
– Providing ads, and measurement and analytics services: We may use your information to provide personalised ads both on and off Letsend and to measure and analyze the success of those ads in order to provide accurate and reliable reporting to our advertisers. We do so as necessary to pursue our legitimate interests of marketing and monetizing our Services.
– Sending marketing communications: We rely on our legitimate interests in marketing and promoting our Services to use your contact information and send you marketing communications in accordance with applicable law, except where applicable law requires that we rely on your consent to send such communications.
– Sharing information for legal and safety reasons: Where required for legal and safety reasons, we may disclose information to law enforcement and related agencies and authorities in furtherance of the legitimate interests described further below.
As detailed in the Privacy Policy, where we process your information based on legitimate interests, you have the right to object to such processing. Where you exercise your right to object, we will cease processing your information for that specific purpose, unless there are compelling legitimate grounds overriding your objection or where your information is processed for legal reasons.
11.2.2. What are my rights?
You benefit from a number of rights in relation to your information that we process. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below.
In certain cases, such as for access to, rectification or deletion of your information, please be sure to read the options you have under the “What are My Choices” section above.
11.2.3. Access.
If you are unable to obtain the desired information by logging into your Letsend account, or if you are not currently a Letsend Member, email us at info@letsend.co to request a copy of your Letsend information. If requested and required to do so by applicable law, we will provide your information in an easily accessible format and assist in transferring some of this information to third parties as you request.
11.2.4. Rectify, restrict, delete.
You can access, rectify, and delete your Letsend information by logging into your Letsend account. If you cannot do this or you do not have a Nextdoor account, please contact us and we will rectify, restrict, or delete your information if requested and if required to do so by applicable law.
11.2.5. Object.
If we process your information based on our legitimate interests explained above, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing (including if we are permitted to continue processing under applicable law) or where it is needed for legal reasons. Where we use your data for direct marketing, you can always object by using the unsubscribe link in such communications.
11.2.6. Revoke consent.
Where consent is required for processing under applicable law, you may have the right to withdraw your consent to the processing of your information at any time. If you withdraw your consent to the use of your information for the purposes set out in this Privacy Policy, you may not have access to all (or any) of our Services and we might not be able to provide you all (or any) of the Services under this Privacy Policy and our Member Agreement. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so, or if your withdrawal of consent was limited to certain processing activities.
11.2.7. Complain.
If you have a UK or EU Member account and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.
11.3. Where is my information stored?
If you live in the UK or the EU, we transfer your personal information under these protections:
11.3.1. Standard contractual clauses.
We may use a legal mechanism known as “standard contractual clauses” to protect information transferred outside the EU and the UK. Standard contractual clauses refer to contracts between companies transferring personal information that contain standard commitments approved by the EU Commission protecting the privacy and security of the information transferred. To request a copy of the clauses, please email us at dpo@letsend.co.
By continuing to use Letsend, you understand that we may transfer and store your data outside your home country, including to and in the U.S., as described in this Privacy Policy. The privacy protections and the rights of authorities to access your personal information in some of these countries may not be the same as in your home country. Letsend will only transfer personal data as permitted by law, and will take steps intended to ensure appropriate protection of your personal information. If you have questions, please contact us